![]() So, they engage often, but in ways that tick all the boxes for DO NOT GIVE THEM YOUR INFORMATION. They obviously need to ID you in case you aren't who you say you are.Ĭapital One fraud department always seems scammy and they are super aggressive. Why didn't you answer the legitimate security questions to get to the bottom of this? I don't quite understand your action here. However, when you called back that number, you're talking to a legitimate CapitalOne rep. Wait.so the VM was from 80, which might have been spoofed (i.e. ![]() If the call was from Capital One, I want nothing to do with them. I didn't answer any of her questions and I told her not to call back.Ĩ0 is the Capital One fraud number, but the number may have been spoofed, Then she asked for the last 4 of my social security number. I asked what card she was calling about and she said she couldn't tell me. When I called back she asked if we had any Capital One cards and then asked for my social security number. I received a voicemail from 80 in which the caller said she was calling from the Capital One fraud department. ![]() I was approved but I haven't received the card yet. I've never had a Capital One card before. Let's hope the company has some way of monitoring these interactions. Now that remote employee could have all the info they need to open accounts in the relative's name. They got an official email and then received the card in the mail. The relative wanted the account and gave the info after we called into the official number. One of the sketchiest seeming was when I helped a relative with little credit history with this process and the level of detail they wanted was really setting off my alarms. Clearly some of these are employees working remotely - you can hear kids or dogs in the background - yet they are legit because they were reached by a call to the official line and the standard phone tree and they can answer account specific questions once you verify. I have asked several institutions to withdraw my application for an account rather than provide the info because it felt too invasive. ![]() If they provide a way to submit the copies online at their official website, I will do it. They say they need to verify my identity before they can give me more info or process the account further. I tell them I need to be sure they are who I think they are before I will give them that level of info. Send a copy of driver's license, or SS card, or answer these credit report questions. They ask for personal info to verify, which I'll now give them. I won't give it to them, ask for a number, verify that number on the official website, and call back (sometimes I can't find the number they gave, so call a main number, navigate the phone tree, and get to either the fraud department or the account verification department they say that they do have an open inquiry on my application). It would be comical if it weren't so unsettling: Their fraud department calls and asks for personal information to verify the application. My recent experiences suggest that multiple financial institutions are ramping up fraud detection efforts to a degree that makes *them* seem untrustworthy. If you called into a number that you verified, it is highly unlikely to be spoofed.Īlways make them leave a message and call back.
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